Returns & Refunds Policy

01Return Window

You may return eligible items within 30 days of the delivery date. The return window is calculated from the day your package is delivered or, for items purchased in multiple shipments, from the delivery date of each item.

Items received after the return window may still be considered at our discretion, but refunds are not guaranteed.

02Condition of Returned Items

To be eligible for a return, items must be:

• Unworn, unwashed and unaltered;
• Free of stains, odours, pet hair or signs of use;
• Returned with all original tags attached;
• Returned in their original packaging where applicable, including boxes and shoeboxes.

Items that show signs of wear may be refused or subject to a reduced refund.

03Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or incorrect:

• Intimate apparel and underwear (including socks and hosiery where indicated);
• Items marked as "Final Sale" or "Clearance";
• Gift cards;
• Any item that has been worn, washed or altered.

04How to Start a Return

To start a return, please contact us with your order number and the reason for the return. We will confirm eligibility and provide you with the return instructions.

Please do not send items back without contacting us first — returns sent without prior authorization may not be accepted.

Include your order number inside the package. We recommend using a trackable shipping method, as we are not responsible for items lost in transit on their way back to us.

05Return Shipping Costs

Return shipping costs for change-of-mind returns are the responsibility of the customer, unless a free-return label was provided at checkout.

If you received a defective, incorrect or damaged item, we will cover the return shipping costs. Please contact us and we will provide instructions.

06Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days of our inspection.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. Shipping charges are non-refundable for change-of-mind returns, unless the return is due to our error.

07Exchanges

Exchanges for a different size or colour are handled as a return followed by a new order, so you receive the correct item as quickly as possible. Please contact us to arrange an exchange and we will do our best to help.

Where an exchange is due to our error (wrong item or size shipped), we will cover the associated shipping costs.

08Sale & Clearance Items

Items purchased at a discount may be returned within the same 30-day window, subject to the condition requirements above. The refund will be for the amount actually paid.

Items marked as "Final Sale" or "Clearance" are non-returnable, except where they arrive defective or incorrect.

09Defective or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or a full refund, including any return shipping costs, as soon as we confirm the issue.

If a replacement is not available, we will issue a full refund to your original payment method.

10Contact Us

If you have any questions about returns or refunds, please contact us using the details below.