Frequently Asked Questions

Browse our products, select the size and colour you want, and click Add to Cart. When you are ready, go to your cart, review your order and proceed to checkout, where you will enter your shipping and payment details and confirm your order.

After you complete checkout, you will see an order confirmation page and receive an order confirmation email. If you do not receive the email within a few minutes, please check your spam folder or contact us.

If your order has not been shipped yet, contact us as soon as possible and we will do our best to change the details or cancel the order. Once an order has been shipped, it can no longer be changed or cancelled — you can return eligible items instead (see our Returns & Refunds Policy).

We accept the payment methods displayed at checkout, including major credit and debit cards and the online payment options shown at the time of purchase.

Yes. Enter your code in the discount field at checkout before confirming your order. Only one code can be used per order, and some exclusions may apply during promotions. If a code does not work, check that it is still valid and that your items qualify.

Orders are typically processed and handed to the carrier within 1–3 business days. During sales or high-volume periods, processing may take a little longer. You will receive an email with tracking information once your order ships.

Estimated delivery times after dispatch are: within Canada 2–7 business days (standard) or 1–3 business days (express); to the United States 3–10 business days; international 7–21 business days, depending on destination and customs processing. These are estimates, not guarantees.

Shipping costs are calculated at checkout based on your delivery address, the items in your order and the shipping method you select. From time to time we also run free shipping promotions — check our website for current offers.

Yes, we ship to many countries. For international orders, the recipient is responsible for any customs duties, taxes or import fees charged by the destination country. Customs processing may add time to delivery.

When your order ships, we send a shipping confirmation email with a tracking number. Track your package through the carrier's website or app. Please allow 24–48 hours for tracking information to update.

If your order arrives damaged or is lost in transit, contact us within 7 days of receipt (or of the expected delivery date for lost packages) with your order number and, where applicable, photos. We will work with the carrier and, where appropriate, send a replacement or issue a refund.

You may return eligible items within 30 days of the delivery date. Items must be unworn, unwashed and unaltered, with all original tags attached and in their original packaging. See our Returns & Refunds Policy for full details.

Contact us with your order number and the reason for the return. We will confirm eligibility and send you the return instructions. Please do not send items back before receiving our confirmation.

For hygiene and safety reasons, intimate apparel and underwear (including socks and hosiery where indicated), items marked as "Final Sale" or "Clearance", and gift cards are non-returnable, unless they arrive defective or incorrect.

Yes. Exchanges are handled as a return followed by a new order, so you receive the correct item as quickly as possible. Contact us to arrange it — if the exchange is due to our error, we cover the associated shipping costs.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time to appear in your account.

For change-of-mind returns, return shipping costs are the customer's responsibility unless a free-return label was provided at checkout. If you received a defective, incorrect or damaged item, we cover the return shipping costs.

Each product page includes a size guide. If you are between sizes, we generally recommend sizing up for a relaxed fit. Still unsure? Contact us with your measurements and we will be glad to help.

We photograph our products as accurately as possible, but colours can appear slightly different depending on your screen's settings and lighting. If you have questions about a specific colour, contact us before ordering.

Many of our products are restocked, but we cannot guarantee when or whether a specific item will return. Sign up for restock notifications if available on the product page, or contact us to check availability.

Product details such as fabric composition, fit and care instructions are listed on each product page under the product description. If you need more information about a specific item, contact us and we will do our best to help.

Yes. Our website is protected with SSL/TLS encryption, and payments are processed securely by our third-party payment service providers using industry-standard security practices.

No. We do not store your complete payment card number on our servers. Your payment details are handled directly by our payment service providers under their own privacy and security practices.

A payment can be declined for several reasons, including insufficient funds, an incorrect billing address, or a block by your bank for security reasons. Try another payment method, or contact your bank. If the issue continues, contact us and we will help.

No. You can check out as a guest. Creating an account lets you track orders, save your details and check out faster next time, but it is entirely optional.

You can reach us by email at Pghytt6166@hotmail.com or by phone at 778-838-8387. Please include your order number for faster assistance.

We aim to respond to all enquiries within 1–2 business days. During busy periods (sales, holidays) it may take a little longer — thank you for your patience.

Click the "unsubscribe" link at the bottom of any marketing email, or contact us and we will remove you from our list. You will still receive essential order-related emails such as order confirmations and shipping updates.